Privacy Policy

Last Updated: June 5, 2025

Our Commitment to Privacy

At MediaSurge, we believe in transparent, minimal data collection. This privacy policy explains what information we collect, how we use it, and the steps we take to protect your privacy.

1. Information We Collect

1.1 Order Information

When you place an order with us, we collect:

  • Name and contact information (email address, phone number)
  • Billing and shipping information
  • Payment details (processed securely through our payment processor)
  • Order history and preferences

1.2 Analytics

We use Umami, a privacy-focused analytics tool, to collect anonymous usage data about our website. Umami:

  • Does not use cookies
  • Does not track users across websites
  • Does not collect personal information
  • Does not share data with third parties

1.3 Communication

When you contact us, we collect the information you provide, such as your email address and the content of your message.

2. How We Use Your Information

We only use your data to manage orders. Specifically, we use your information to:

  • Process and fulfill your orders
  • Communicate with you about your orders
  • Provide customer support
  • Improve our products and services
  • Comply with legal obligations

We do not:

  • Sell your personal information
  • Use your data for marketing purposes without consent
  • Create user profiles for advertising

3. Cookies and Tracking

We do not use cookies on our website.

Our analytics tool (Umami) uses a simple page view counter that doesn't rely on cookies or store personal information. This allows us to understand how our website is used without compromising your privacy.

4. Data Sharing

We do not share your personal information with third parties except:

  • Payment processors (to complete transactions)
  • Shipping providers (to deliver your orders)
  • When required by law

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Request a copy of your information in a structured, commonly used format

To exercise these rights, please contact us at contact@mediasurge.gg.

7. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

8. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

10. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: contact@mediasurge.gg


MediaSurge

464 SPRING LN

OCALA, FL 34472